Refund & Dispute Policy
At SiberAVM, we adopt a transparent and fair refund policy for all software and digital services we provide. The following terms apply to all customers purchasing our services.
Payment & Dispute Period
For payments made via 3D Secure or virtual POS systems, the objection period is limited to 10 business days from the payment date. Requests submitted after this period will not be evaluated.
Refund Request Process
Customers requesting a refund for licensed packages must contact us within 7 business days from the request date. Your application will be reviewed by our team and you will be informed in writing. If the refund is approved, the payment will be returned using the original payment method.
Advance Payment Policy
Our company operates with an advance payment system, and refund requests exceeding 10 business days from the invoice date will not be considered.
Open Source (Unlicensed) Packages
For open source packages delivered without a license, the service is considered fully performed once the software installation and configuration process has been completed. Therefore, refunds are not available for unlicensed packages.
Contact
You can contact us through the following channels for refund or dispute requests:
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